POSITION PURPOSE

The Internal Administration Coordinator provides internal sales, customer service, order processing and general administrative support to the business. The role coordinates between customers, sales, warehouse, finance and management to ensure efficient order fulfilment and smooth day-to-day operations.

KEY RESPONSIBILITIES

• Answer incoming calls and respond to customer enquiries professionally and provide product information, stock availability and general sales support.

• Prepare quotations and process customer orders accurately on the ERP system.

• Liaise with customers and sales representatives regarding orders, deliveries and queries.

• Coordinate with the warehouse to ensure orders are picked, packed and dispatched correctly.

• Assist with picking, processing and preparing warehouse orders when required.

• Process and coordinate e-commerce orders, including fulfilment and customer communication.

• Provide general finance and accounts administration support, including invoicing, credit notes and customer account documentation.

• Perform general office administration, filing, scanning, data capturing and document management.

• Support management and other departments with general administrative and operational tasks.

• Maintain a high standard of customer service and confidentiality.

KEY PERFORMANCE AREAS

• Accurate and timely processing of customer and e-commerce orders.

• Professional and efficient customer service.

• Effective coordination between sales, warehouse, finance and customers.

• Accurate warehouse order processing and fulfilment support.

• Reliable administrative and finance support.

• Accurate record keeping and filing.

• Ability to prioritise tasks, meet deadlines and work under pressure.

• Teamwork, reliability and a positive attitude.

REQUIRED SKILLS & EXPERIENCE

• Grade 12 / Matric or equivalent.

• Previous experience in internal sales, customer service, administration or order processing.

• Proven experience in debtors and creditors administration.

• Strong organisational skills and attention to detail.

• Good verbal and written communication skills.

• Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel.

• Experience with ERP, CRM, e-commerce or warehouse systems advantageous.

• Experience with XERO accounting software is highly advantageous.

• Basic understanding of invoicing and finance administration beneficial.

• Customer-focused, proactive, reliable and professional.

• Willingness to work across multiple areas of the business in a hands-on environment.

GENERAL

The duties listed above are not exhaustive. The successful candidate may be required to perform additional reasonable duties in support of the operational requirements of WEICON South Africa. The position requires a flexible, hands-on and team-oriented approach. Market related compensation.

If you have any questions, please contact

Ruwayda Jacobs
+27 217 090 088
r.jacobs@weicon.co.za